Your privacy matters to us. Learn how Sleepwise CPT (Pty) Ltd protects and manages your personal information in compliance with the Protection of Personal Information Act (POPIA).
In this document, references to "the business", "we", "us", or "the Group" are to Sleepwise CPT (Pty) Ltd and its subsidiary companies.
We recognise our accountability in terms of the Protection of Personal Information Act (POPIA), to all our clients, suppliers, service providers and other third parties when processing their personal information.
To maintain a trust relationship with our Stakeholders, we are committed to complying with both the spirit and the letter of POPIA, other privacy protection legislation, and to always act with due skill, care, and diligence when dealing with personal information.
Important: We will only process your personal information for purposes set out below and we will therefore only request information that is relevant and necessary for such processing. Your failure/refusal to provide this information could prevent or cause a delay in the fulfillment of our obligations to you.
Personal Information according to POPIA, means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to:
We will only process your personal information for lawful purposes relating to our business if the following circumstances apply:
Special personal information refers to the following categories of information:
We will process special personal information only when you have consented to the processing, it is necessary to exercise or defend a right or obligation in law, or for other legally permitted purposes that would not adversely affect your privacy.
We may need to share your information when we believe it is required by law, legal process or to help protect the rights and safety of you, us, or others. We attempt to notify members about legal demands for their data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
We may dispute such demands when we believe, at our discretion, that the requests are overbroad, vague, or lack proper authority, but we do not promise to challenge every demand.
We keep most of your personal information while we still have a purpose, we need to provide you with services or where we are legally obligated to do so. We will also keep your information where you have agreed for us to do so, or have given your consent that we are allowed to do so.
We keep some of your information even after our business relationship has terminated, if it is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our other user agreements, or fulfill your request to object to our processing of your information.
You have rights in connection with your personal information. You have many choices about how your information is collected, used, and shared. In certain circumstances, by law, you have the right to:
You will be able to ask us what information we have about you as well as ask for a copy of this information. This should be done on request to sleepwize.cpap@gmail.com. There are some exemptions, which means you may not always receive all the information we process. When we can give you a copy it might be done at a certain fee, which will also be communicated to you at the time of your query.
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
You can ask us to delete or remove personal information under certain circumstances.
You can do this where we are relying on your legitimate interest, public interest, or our legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your data for direct marketing purposes.
You can ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
Where you have given your consent for specific processing and you want to retract your consent. Retracting your consent does not invalidate the information we lawfully processed while we had your consent to do so.
We have put in place appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information on a business need-to-know basis, and subject to a duty of confidentiality.
We do not share any of our patients, suppliers, service providers and other third parties' information across borders.
Changes to the privacy notice apply to your use of our services. We may modify this privacy notice from time to time, as required by changes in legislation. When material changes are made, we will provide notice through our services, or by other means, to provide you the opportunity to review the changes before they become effective.
You acknowledge that your continued use of our services after we publish our changes to this privacy notice means that the collection, use, and sharing of your personal information is subject to the updated privacy notice.
For any queries regarding your personal information or this privacy policy
Anna-Marie Holder
Mariska Holder
Lodge a Complaint
JD House, 27 Stiemens Street
Braamfontein,
Johannesburg, 2001
General Queries:
enquiries@inforegulator.org.za
PAIA Complaints:
PAIAComplaints@inforegulator.org.za
Download our complete POPIA compliance policy document for your records
Complete policy document detailing our privacy practices and compliance measures in accordance with the Protection of Personal Information Act